Technical Support and Application Assistant for Electronic Products

Description

Job Summary: A professional for Level 1 and Level 2 technical support, technical documentation, customer service, product evaluation, and research, working proactively and autonomously within a growing company. Key Highlights: 1. Technical support for internal and external customers 2. Preparation of documentation and technical evaluation of products 3. Research on new products/markets With over 24 years of history, AGEON is driven by quality, innovation, and technology. Since 2001, we have operated with passion and commitment, developing solutions that truly make a difference. Our operations are based on three pillars guiding all our decisions: innovation, technology, and continuous improvement. These values sustain our commitment to excellence and drive our constant growth. We are expanding and looking for people who also want to grow with us! **What you will do here:** * Provide Level 1 and Level 2 technical support to customers via telephone, e-mail, WhatsApp, and other social media; * Prepare technical documentation for Ageon products; * Serve internal and external customers, identifying issues, providing clarifications, offering guidance, and meeting customer needs; * Conduct technical evaluations of products and warranty cases, as well as prepare technical reports; * Research new products/markets; * Provide technical specification support to sales representatives; * Prepare and execute documents. **Requirements:** * Strong verbal and written communication skills; * Experience in B2B or technical sales; * Autonomy in decision-making and management of own activities; * Ability to collaborate effectively within a team; * Proactivity in identifying opportunities and resolving problems; * Technical education, technological degree, or undergraduate degree (completed or in progress) in any field of study. **We Offer:** * Meal allowance or food allowance; * Profit-sharing and results-based bonus; * Medical and dental insurance; * On-site parking; * Partnerships with educational institutions, gyms, language schools, aesthetic clinics, and restaurants. **Working Hours:** 44 hours per week, Monday through Friday. **Work Model:** On-site. **Location:** Jardim Eldorado, Palhoça/SC. Job Type: Full-time, Permanent CLT contract Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Free parking * Profit-sharing * Food allowance * Transportation allowance Education: * Technical education currently pursued or interrupted (Mandatory) Work Location: On-site