Job Summary: Professional for Level 1 and 2 technical support, documentation development, and internal/external customer service, with a focus on product research and evaluation. Key Highlights: 1. Technical support and customer service activities 2. Development of technical documentation and product research 3. Focus on innovation, technology, and continuous improvement With over 24 years of history, AGEON is driven by quality, innovation, and technology. Since 2001, we have operated with passion and commitment, developing solutions that truly make a difference. Our operations are based on three pillars guiding all our decisions: innovation, technology, and continuous improvement. These values sustain our commitment to excellence and drive our constant growth. We are expanding and looking for people who also want to grow with us! **What you’ll do here:** Provide Level 1 and 2 technical support to customers via phone, e-mail, WhatsApp, and other social media platforms. · Develop technical documentation for Ageon products. · Serve internal and external customers, identifying incidents, providing clarifications, guidance, and fulfilling customer needs; · Conduct technical evaluations of products and warranty cases, as well as prepare technical reports; · Research new products/markets; · Provide technical specification support to commercial advisors; · Drafting and execution of documents. **Requirements:** Strong verbal and written communication skills; Experience in B2B or technical sales; Autonomy in decision-making and self-management of tasks; Ability to collaborate effectively within a team; Proactivity in identifying opportunities and solving problems. Technical, technological, or undergraduate education (completed or in progress) in any field of study. **We Offer:** Meal voucher or food allowance; Profit-sharing and results-based bonus; Medical and dental plans; On-site parking; Partnerships with educational institutions, gyms, language schools, aesthetic clinics, and restaurants. Workload: 44 hours per week, Monday through Friday. Work model: On-site. Location: Jardim Eldorado, Palhoça/SC Position type: Full-time, permanent CLT employment Benefits: * Medical assistance * Dental assistance * Partner agreements and commercial discounts * Free parking * Profit-sharing * Food allowance * Transportation allowance Education: * Currently pursuing or having interrupted technical education (Mandatory)