Technical Support Analyst

Description

Job Summary: The Tactical Technology Support Operator will ensure that systems and equipment are always ready, providing efficient support for park operations. Key Highlights: 1. Fast and efficient support for personnel and internal systems. 2. Fault diagnosis and resolution to ensure park operations. 3. Monitoring of critical systems and information security. **MISSION: TACTICAL TECHNOLOGY SUPPORT OPERATOR (IT SUPPORT)** **Your Mission** At Bravura Park, every operation depends on technology to achieve excellence. The Tactical Technology Support Operator will be responsible for ensuring that our systems, equipment, and platforms remain combat-ready, delivering rapid, efficient, and strategic support to all personnel. Your mission is to ensure that no technological failure compromises visitor experience or park operations. **Key Missions** Supporting Personnel * Provide support to personnel via service tickets, phone, e\-mail, or the service management system. * Assist users with internal system usage. * Resolve access, login, password, and permission issues. * Guide users on system functionalities and processes. Diagnosis and Rapid Response * Identify faults in systems, software, and integrations. * Conduct tests to validate incidents. * Perform Level 1 (N1\) support activities. * Escalate complex situations to specialized teams when necessary. * Record all incidents and solutions implemented. Equipment Preparation * Install and configure authorized software. * Update systems and apply security patches. * Ensure compatibility among programs and equipment. Digital Security * Manage user accounts and access permissions. * Enforce internal information security policies. * Monitor access logs and support protection of corporate systems. Operational Monitoring * Monitor performance of critical systems. * Monitor integrations between platforms. * Identify recurring faults and propose continuous improvements. Operational Intelligence * Document technical solutions and procedures. * Create user support materials. * Maintain an up\-to\-date team knowledge base. Personnel Training * Train staff on system usage. * Support deployment of new software and technologies. * Accompany users during their first days of system usage. Operational Support * Collaborate with HR, Finance, Operations, and other departments. * Interact with technology vendors to resolve incidents. * Participate in projects aimed at improving and evolving technological processes. Combatant Profile We seek someone who: * Possesses logical reasoning and problem\-solving skills. * Is organized and detail\-oriented. * Communicates effectively and works collaboratively. * Remains calm under pressure. * Is passionate about technology and continuous improvement. Advantages * Experience in technical support (N1\). * Knowledge of networks, operating systems, and Microsoft Office suite. * Experience in access management and information security. * Familiarity with corporate systems and service management platforms. **At Bravura Park, technology is part of the mission.** If you believe major operations rely on strong technological backup and are prepared to keep our systems perpetually ready, this mission is for you. Compensation: R$2\.700,00 \- R$3\.500,00 per month Benefits: * Free parking * Meal allowance * Transportation allowance Work Location: On\-site