Job Summary: Responsible for guidance, technical support, and advanced customer service, recording requests and tracking network-related processes and projects. Key Highlights: 1. Advanced technical support for individual, corporate, and gamer customers 2. Skill development and resolution of complex problems 3. Tracking of requests and proactive customer support * Responsible for providing guidance and support to Level 1 Customer Service team members, assisting in skill development and resolution of more complex issues. * Responsible for recording customer service requests in the system; responsible for creating service orders (SOs) and forwarding them to the respective department. * Deliver advanced technical support to **Fiber individual, corporate, and gamer customers**. * Track requests assigned to you within the ERP; provide proactive support to customers (e.g., disconnected users...). * Maintain cleanliness and proper care of the workplace and equipment; execute UniFi network projects. * Conduct feasibility assessments and technical visits for new corporate customers; perform monitoring using ZABBIX and THE DUDE. * Perform Level 1 Support processes when requested. * Handle repeat customer inquiries. * Provide technical support to retention customers (due to technical issues). **REQUIREMENTS** * Proficiency and practical experience with Microsoft Office suite. * Computer literacy. * Basic knowledge of computer networks. * Experience in customer service – technical support. * Knowledge of MikroTik. * Valid Brazilian driver's license (Category B). * Knowledge of UniFi projects. * Minimum 1 year of experience in telecommunications technical support. **BENEFITS** * Bradesco health insurance plan with 30% co-payment. * Meal allowance: BRL 35 per business day (no payroll deduction). * Transportation allowance (no payroll deduction). * Fuel allowance. * Wellhub (Gympass). * Uniodonto dental plan at no cost to the employee. * Corporate university. * Life insurance.
João Silva
Indeed · HR
João Silva
Indeed · HR
