Surgical Orientation Assistant

Description

Job Summary: Hospital dos Olhos de Florianópolis is seeking a Surgical Orientation Assistant to provide patient care, surgery rescheduling, and support to the medical team. Key Highlights: 1. Essential role in supporting patients and surgical procedures. 2. Responsible for telephone communication, WhatsApp, and systems. 3. Assist in organizing medical schedules and tracking patient no-shows. Hospital dos Olhos de Florianópolis (HOF) is a reference center for ophthalmological care in Santa Catarina. We are looking for a **Surgical Orientation Assistant** to join our excellence-driven team dedicated to vision care. **Qualifications and Responsibilities** * Handle telephone calls, WhatsApp, and systems (Botte Design and Micrologos); * Manage surgery rescheduling, update registrations, and support patients—including confirming surgical appointments, providing information, triaging, and returning calls; * Track no-shows in reports, contact absent patients, and, when requested, assist with transferring and closing medical schedules. **Requirements:** * Customer service experience; * Proficiency in Microsoft Office suite. **Work Schedule and Location** * Monday to Friday, 8:00 AM to 5:00 PM; * Workplace: Centro, Florianópolis/SC. **Benefits:** * Health insurance * Dental insurance * Childcare allowance * Commercial partnerships and discounts * Profit-sharing program (PLR) * Life insurance * Meal allowance or meal voucher worth R$ 28.21 per day * Gympass * Pet Love (pet-related benefits) * Attendance bonus * Psychological, nutritional, and financial counseling * Transportation allowance Employment type: Full-time CLT Salary: R$1.914,55 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Commercial partnerships and discounts * Profit sharing * Life insurance * Meal allowance * Meal voucher * Transportation allowance Workplace: On-site