WHO WE ARE ️ Inside the Box is a retail tech company aiming to transform how physical retail operates in Brazil, enhancing the profitability of one of the nation’s key economic drivers! WHAT WE EXPECT FROM YOU We are looking for someone attentive, empathetic, well-organized, and with strong communication skills. As a Support Analyst, you will be our customers’ first point of contact. The analyst handles tasks ranging from direct customer interaction to organizing and managing activities. WE WANT PEOPLE WITH FIRE IN THEIR EYES AND A STRONG DESIRE TO GROW! RESPONSIBILITIES * Communicate with customers via phone, chat, email, and videoconference; * Organize customer requests; * Monitor and track key departmental performance indicators; * Prepare reports; * Answer questions and assist customers in using the platform; * Create user manuals for customers on how to use the platform. REQUIREMENTS * Basic Excel; * Google tools (Spreadsheets, Gmail, Docs, etc); * Strong verbal and written communication skills; * Enjoy working with people and possess empathy. PREFERRED QUALIFICATIONS * Basic English; * Prior experience in retail; * Advanced Excel. THIS IS AN ON-SITE POSITION! CANDIDATES MUST RESIDE IN FLORIANÓPOLIS OR ITS SURROUNDING REGION