Job Summary: Technical support professional responsible for user assistance, issue diagnosis and resolution, ensuring SLA compliance and collaborating with other teams. Key Highlights: 1. Prior experience in technical support 2. Solid knowledge of Windows operating systems and networking 3. Proactive profile with a focus on problem resolution **Responsibilities:** * Provide clear and efficient technical support to users; * Diagnose and resolve hardware, software, and network-related issues; * Monitor and ensure compliance with established SLAs; * Record all activities performed, detailing actions and execution time; * Collaborate with other teams for technical assistance or incident escalation when necessary. **What We Are Looking For?** * Prior experience in technical support; * Proficiency in Microsoft Office tools; * Solid knowledge of Windows operating systems and networking; * Proactive attitude, strong ability to work under pressure and meet deadlines; * Analytical skills and focus on problem resolution. **Preferred Qualifications:** * Familiarity with ticketing tools (e.g., GLPI, OTRS, ServiceNow); * Basic knowledge of information security **Benefits:** * Transportation allowance * Life insurance * Meal or food allowance (Alelo)
João Silva
Indeed · HR
João Silva
Indeed · HR
