**Nice to meet you—we’re Evertec!** Evertec is a company specialized in **technology for the financial sector**, with over 27 years of operation and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a benchmark in solutions that drive digital transformation in the market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment is to **technological excellence**, financial inclusion, and generating sustainable value for customers, employees, and partners—fostering a more connected and accessible ecosystem. Requirements: The **Core Banking & Payments Support** team is responsible for ***providing customer support*** and is seeking a **Junior Technical Support Analyst** to join our team at Brazil’s largest software development company specializing in financial-market products, where we believe technological innovation inspires progress. **This role will be responsible for:** * Providing customer support through tickets in Jira; * Simulating and documenting information for Level 2 (L2) support in Current Accounts and Treasury systems; * Identifying potential errors and assisting customers in resolving business-related issues; * Participating in customer meetings regarding provided support; * Generating reports to customers via email and Jira; * Analyzing stored procedures and providing temporary solutions; * Conducting status-report meetings with customers; * Accurately registering, tracking, and managing customer incidents and requests in compliance with established procedures; * Guiding system-support corrections (stored procedure analysis); * Collaborating with internal teams—including development and higher-level support—to ensure customer issues are resolved satisfactorily; * Assessing whether the customer’s business workflow complies with system capabilities; * Documenting meetings; * Coordinating schedules with infrastructure teams to support customers. **To be a #match for this position, you must meet the following mandatory requirements:** * SQL knowledge (stored procedures); * Excellent verbal and written communication skills; * Ability to efficiently manage multiple priorities and tasks; * Flexibility and willingness to learn; * Availability for travel and/or customer visits; * Currently pursuing or having completed a bachelor’s degree. **The following experience or knowledge would be considered advantageous:** * Basic experience or familiarity with current accounts, treasury, and/or financial systems is preferred; * Additional advantage: knowledge of programming languages (Java, .NET, Delphi) and programming logic. **IMPORTANT:** This opportunity is for hybrid work at Evertec Brazil’s São Paulo/SP office. Benefits **So, do you identify with what you’ve read so far? Then let us tell you what else you’ll find here—beyond a dynamic environment:** * Meal or food allowance; * Flexible benefit (Flash); * Health insurance; * Partner services for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Live Psychology; * Dental insurance; * Daycare assistance; * Assistance for children with special needs; * Fertility treatment assistance; * Extended maternity and paternity leave; * Commuting allowance or Home Office allowance (for remote-work contracts); * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * Sesc partnership; * Just dress—no dress code; * Birthday day off; * BECA (education incentive program); * PPR or Bonus—based on goal and result achievement. We value **diversity**, recognizing that varied ideas and perspectives truly enrich our organization. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team.