All qualified candidates will be considered for this position without distinction based on ethnicity, religion, sexual orientation, gender identity, age, nationality, or disability. We consistently foster an inclusive culture that values diversity and encourages our employees to contribute their best. Our most valuable asset is our people; therefore, Unicred do Brasil promotes equality in opportunity! Our work model at Unicred follows a hybrid format, requiring two days per week of in-person presence at the institution’s headquarters. Currently, our headquarters are located in Porto Alegre and São Paulo, featuring multifunctional environments that promote greater interaction, knowledge exchange, and collaboration. We also offer fully remote/home office positions for professionals residing in other regions of Brazil. We focus on inspiring experiences to support a journey of growth and innovation. Do you identify with this? Then join us in cooperation! **Responsibilities and Duties** * Provide employee support for card product systems; * Handle service requests and incidents, applying known workaround solutions for recurring errors; * Clarify doubts and provide guidance to customers; * Route and resolve tickets within defined SLA timelines; * Develop and update the Knowledge Base; * Escalate critical issues to Level 2 (N2); * Create simple scripts for database adjustments; * Maintain communication with employees from cooperatives; * Participate in or propose automation initiatives for support services, aiming to improve productivity and enable predictive operations. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree; * Proficiency in Microsoft Office suite; * Technical support experience; * Familiarity with SQL, Grafana, and log analysis is desirable; * Experience with ticket management tools and SLA frameworks. **Additional Information** **Benefits:** * Profit-sharing program (PPR); * Meal and food vouchers; * Private pension plan with employer contribution; * Life insurance; * Health and dental plans (for employee and dependents); * Childcare/babysitting allowance; * Home office allowance / Hybrid work allowance; * Gympass; * English Pass; * Zenklub (Emotional and Mental Well-being Channel) — extendable to dependents; * Birthday day off; * Child’s birthday day off; * Extended parental leave; * No dress code. **Exclusive Conditions for Unicred Employees:** * Pay close attention to minimum job requirements: verify that you meet all necessary qualifications before applying; * Inform your manager: notify your leadership of your intent to participate in the hiring process prior to formal application; * Complete the application on Gupy: remember to select the “internal employee” option when registering; * Respect the minimum tenure requirement at your cooperative, as stipulated by your Regional Nucleus: 1. Unicred do Brasil: 6 months; 2. Conexão Regional Nucleus: 6 months; 3. Multirregional Regional Nucleus: 6 months for internal processes within the same cooperative (CNPJ), and 1 year for processes across different cooperatives (CNPJ); 4. Geração Regional Nucleus: 6 months for internal processes within the same cooperative (CNPJ), and 1 year for processes across different cooperatives (CNPJ). We are one of Brazil’s leading cooperative financial institutions, operating for over 35 years with the mission of bringing prosperity to the lives of all members, transforming our reality into a more collaborative environment. We believe in each individual’s potential, valuing their ideas and skills. Here, you’ll have the opportunity to join a large team that contributes to transforming lives through cooperation. Since November 1, 2024, the Unicred System has adopted a two-tier organizational structure. We currently employ over 4,300 individuals, serve 330,000 members, operate through 25 cooperatives, manage approximately 380 business units, and maintain a National Central Office with regional offices in Florianópolis, Belo Horizonte, and Porto Alegre.