**Nice to meet you, we are Zallpy!** We are much more than a technology company; we are a diverse, plural, and talented community. Our purpose is to lead digital transformation with excellence and agility, fostering mutual and genuine growth through ethical and enduring relationships. Flexibility is one of our hallmarks—we operate across various team models and formats while maintaining a light, collaborative, and integrated culture that ensures equitable opportunities in a space where everyone feels safe and heard. **What you’ll do:** * Provide first-level support to employees via tickets, email, in-person assistance, or corporate chat; * Register, categorize, and prioritize tickets in the service desk tool; * Perform basic technical procedures, including software installation and configuration, system updates, and support for corporate tools; * Provide support for devices such as laptops, desktops, peripherals, printers, and network connections; * Manage the full ticket lifecycle, ensuring timely user follow-up and escalation to Level 2/Level 3 when required; * Maintain and update technical documentation, complete spreadsheets, and assist with administrative routines; * Coordinate with vendors, when necessary, regarding maintenance, licenses, or equipment procurement; * Support internal infrastructure activities and IT asset inventory. **What we’re looking for:** * Currently enrolled in or having completed a Technical or Higher Education program in IT, Information Systems, Computer Science, or related fields; * Basic knowledge of Windows, Linux, and macOS operating systems; * Familiarity with networking concepts (DNS, DHCP, IP, Wi-Fi) and hardware support; * Strong communication skills, organizational ability, and capacity to prioritize tasks; * Ability to handle multiple simultaneous requests; * Proactive problem-solving mindset and resilience for recurring tasks. **Nice-to-have qualifications:** * Prior experience in technical support, service desk, or help desk roles; * Knowledge of tools such as Active Directory, Office 365, VPN, and ticketing systems; * Intermediate English proficiency for reading or communicating with vendors/users. **Where you’ll work:** * This is an on-site position at our office in Florianópolis. **Employment type:** * Internship **What we offer:** * **Internship stipend of R$1,200** * ️ **Meal allowance (VA/VR) of R$35.00 per day** * **Transportation allowance** ️‍* ️ **Totalpass** for physical health care * + ️ **Zenklub** for mental health care * **On-site work** at our Florianópolis office (6 hours per day, Monday to Friday) **Whether in your personal or professional life, Zallpy cares about your growth and well-being! Join us on this journey!** **Job ID:** 081b