Infrastructure Internship - Support

Description

Job Summary: First-level support for employees, incident logging and prioritization, execution of basic technical procedures, and device support. Key Highlights: 1. Diverse, plural, and talented community 2. Light, collaborative, and integrated culture 3. Equity of opportunities **Nice to meet you — we are Zallpy!** We are much more than a technology company; we are a diverse, plural, and talented community. Our purpose is to lead digital transformation with excellence and agility, fostering mutual and genuine growth through ethical and lasting relationships. Flexibility is one of our hallmarks: we operate across various team models and formats while maintaining our light, collaborative, and integrated culture — ensuring equity of opportunities in a space where everyone feels safe and heard. **Your responsibilities will include:** * First-level support for employees via tickets, email, in-person assistance, or corporate chat; * Logging, categorizing, and prioritizing incidents in the service desk tool; * Executing basic technical procedures, including software installation and configuration, system updates, and support for corporate tools; * Device support for notebooks, desktops, peripherals, printers, and network connections; * End-to-end incident lifecycle management, ensuring user follow-up and escalation to Level 2/Level 3 when required; * Maintaining and updating technical documentation, completing spreadsheets, and supporting administrative routines; * Coordinating with vendors, as needed, for maintenance, licensing, or equipment procurement; * Supporting internal infrastructure activities and IT asset inventory. **What we’re looking for:** * Currently enrolled in or having completed a Technical or Higher Education program in IT, Information Systems, Computer Science, or related fields; * Basic knowledge of Windows, Linux, and macOS operating systems; * Familiarity with networking concepts (DNS, DHCP, IP, Wi-Fi) and hardware support; * Strong communication skills, organizational ability, and capacity to prioritize tasks; * Ability to handle multiple simultaneous requests; * Proactivity in seeking solutions and resilience in performing recurring tasks. **Bonus points if you have:** * Prior experience in technical support, service desk, or help desk roles; * Knowledge of tools such as Active Directory, Office 365, VPN, and ticketing systems; * Intermediate English proficiency for reading or communicating with vendors/users. **Where you’ll work:** * This is an on-site position at our office in Florianópolis. **Employment type:** * Internship **What we offer:** * **Internship stipend of R$1.200** * ️ **Meal allowance (VA/VR) of R$35.00 per day** * **Transportation allowance** ️‍* ️ **Totalpass** for physical health care * + ️ **Zenklub** for mental health care * **On-site work** at our Florianópolis office (6 hours per day, Monday to Friday) **Whether in your personal or professional life, Zallpy cares about your growth and well-being! Join us on this journey!** **Job ID:** 081b