**Job Summary** We are looking for an **experienced, responsible, and committed professional** to join our Customer Support team. The Support Assistant will be responsible for delivering high-quality assistance and comprehensive support to customers of **flexible benefits products**, ensuring a positive, agile, and empathetic experience in all interactions. **Key Responsibilities** * Provide first- and second-level customer support via phone, chat, or email; * Send and track **contracts, access credentials, and login information**; * Clarify user questions regarding card usage and features; * Perform administrative tasks related to support operations; * Collaborate with internal departments to resolve requests and continuously improve service quality; * Contribute suggestions and best practices to enhance the customer experience. **Mandatory Requirements** * **Professional profile:** mature profile with well-established professional conduct; * **Minimum 2 years of experience** in customer service, technical support, call centers (SAC), or customer success; * Strong verbal and written communication skills; * Ability to maintain emotional composure under pressure; * Knowledge of business processes; * Organizational skills, strong sense of responsibility, and attention to detail; * Intermediate proficiency in customer support tools and Office/Google Workspace suites. **Preferred Qualifications** * Experience in companies offering **benefits, HR, fintechs**, or **financial services**; * Experience in **corporate customer service (B2B)** and relationship management with partner companies; * Experience with ticketing systems, CRMs, and customer management platforms. Minimum Education: Technical Diploma