Customer Support Analyst | Support Team

Description

Job Summary: Join Elements to build something meaningful—manage support tickets, use platforms, and deliver service that transforms every delivery into purpose. Key Highlights: 1. Build something that matters and leave a mark 2. An environment where your ideas have space and actions generate impact 3. Live with courage, authenticity, and purpose #### **\#LiveWithoutFear \| Join the Unique Species** This is **not just another job opening**. It’s a **call for those who refuse to settle for the obvious**—for those who want to **build something that matters**, **leave a mark**, and **transform every delivery into purpose**. At Elements, we **believe in the power of courage**. We seek people who want more—those who **dream big**, **live intentionally**, and **aren’t afraid to evolve**. If you’re looking for an environment where **your ideas have space**, **your actions generate impact**, and **your growth is taken seriously**, then this role is for you. #### **What you’ll build with us:** * Monitor and manage support tickets from creation through resolution, ensuring deadlines are met and keeping customers informed throughout the process. * Classify and prioritize requests based on defined criteria, ensuring swift resolution and exceptional service. * Use ERP, Zendesk, and Shopify platforms to monitor orders, manage inventory, oversee sales, and integrate systems. Ensure data remains up to date and processes run efficiently. * Provide support via phone, chat, and e\-mail—answering questions, delivering information, and resolving issues with clarity, speed, and courtesy. * Monitor and respond to interactions on Reclame Aqui, handling each case transparently, empathetically, and with resolution focus—preserving the company’s reputation and enhancing customer satisfaction. * Handle product unavailability situations by proactively and clearly communicating with customers. Offer alternatives such as similar products, restock estimates, substitutions, or refunds, depending on each case’s context. #### **To build with us, you’ll need:** * Excellent verbal and written communication skills, focused on delivering objective, courteous, and empathetic information. * Experience with platforms like Zendesk, Shopify, Bling, or Sankhya will be considered a plus. * Ability to manage multiple simultaneous support interactions while maintaining quality and focus in each one. * Aptitude for identifying problems, proposing agile solutions, and making autonomous decisions. * Experience handling product unavailability cases and offering effective alternatives to customers. * Ability to handle high-pressure situations and dissatisfied customers with balance, empathy, and professionalism. #### **Our commitment to those who build with us:** **Flexible Meal Benefit** \- A flexible card for you to decide where and how to eat—no payroll deduction. **Transportation Allowance or Fuel Benefit** \- To simplify your commute, your way—no payroll deduction. **Childcare Assistance** \- Real support for Elementals navigating parenthood. **Birthday Day Off** \- Your new cycle deserves pause, presence, and celebration. **Fresh Fruit Every Week** \- Because well\-being also grows in life’s small daily details. **Decompression Space** \- A dedicated corner designed for you to breathe, recharge, and return with lightness and focus. **Wellhub** \- Access to partner gyms and studios to care for your body and mind—your way. **Starbem, Dasa, and Avus** \- Three integrated health platforms offering medical, psychological, and wellness support—where and when you need it. It’s time to **connect with something greater**. To **take the next step in your journey**. To **live with courage, authenticity, and purpose**. **We’re waiting for you.** **\#LiveWithoutFear \#UniqueSpecies \#JoinElements**