Customer Service Assistant (Scheduling)

Description

Job Summary: Handle scheduling and follow-up of external services, ensuring organization, agility, and the best experience for customers. Key Highlights: 1. Growth opportunities 2. Being part of a team that connects people 3. Initial customer support via phone call, chat, and WhatsApp With nearly 30 years in the market, Unetvale is a reference in connectivity and fiber optics in the region, delivering high-quality internet to residences, condominiums, and businesses—always focusing on technology and humanized service. If you seek a dynamic work environment, growth opportunities, and wish to join a team that connects people and transforms experiences through technology, this is your chance! **What will be your challenge?** Manage scheduling and follow-up of services performed by external customer service teams, ensuring organization, agility, and the best experience for our customers. **Work Schedule: Monday to Friday, from 10:00 AM to 1:30 PM and from 2:40 PM to 7:30 PM** **Main Responsibilities:** * Schedule services and technical support for external teams; * Provide support to field customer service teams; * Deliver initial customer support via phone call, chat, and WhatsApp; * Monitor the daily schedule and assist in rescheduling service orders; * Assist in optimizing routes and improving internal processes. **What we offer:** * Unimed Health Plan; * Meal Allowance; * Dental Plan; * Life Insurance; * Free internet up to 700 MB; * Workplace gymnastics; * SESI Telemedicine; * Fresh fruit in the office.