By combining academic knowledge with real-world market experience, Norus develops tools that simplify decision-making and streamline daily operations for energy and operational companies. Here, your work goes beyond programming. We believe in the power of collective intelligence. Our strength lies in empowering each individual to contribute fresh ideas and insights—leading us to the best possible solutions. Driven by a collaborative spirit, our focus is on delivering the most innovative and effective solutions—acting ethically, respectfully, and honestly. **WHAT THIS POSITION ENTAILS:** You will work alongside the Forecasting team in the business area of the Prospec and Pluvia products. Key responsibilities include: * Providing technical support; * Researching, analyzing, and documenting business rules for system development; * Testing and validating new models and development-related activities; * Delivering onboarding sessions, preparing technical articles, and creating multimedia communication materials; * Monitoring and participating in working groups, meetings, and technical committees within the electric sector. WHO ARE WE LOOKING FOR? We are recruiting a Business and Support Analyst with passion and drive to join our exceptional team. We seek individuals who embrace challenges, constantly strive to become their best selves, and are committed to proposing practical solutions: * Solution-oriented individuals who recognize technology as a means to deliver value to our customers; * Curious professionals with a systemic perspective and a strong desire to learn; * Proactive individuals capable of autonomously developing and executing projects, while consistently sharing and exchanging information; * Flexible profiles focused on quality and timely delivery; * Excellent interpersonal skills and a strong team spirit; * Ability to generate new ideas and propose improved ways of performing tasks; * Strong verbal and written communication skills; * Organizational ability. **WHAT WE EXPECT FROM YOU:** Experience in customer support or client-facing roles; Bachelor’s degree in Economics, Engineering, or related fields; **ADDITIONAL ASSETS (PREFERRED):** * Knowledge of agile development; * Familiarity with Brazil’s Free Energy Market; * Programming knowledge; * Customer Success experience; * Knowledge of hydrological models; * Experience in customer support or client-facing roles. **WHY JOIN NORUS?** A company certified by Great Place to Work®; A dynamic and innovative work environment; A highly skilled team committed to delivering results; Freedom of expression and an open culture where everyone is encouraged to speak up and be heard; State-of-the-art workplace technologies; Spacious, well-organized, and collaborative office space; Convenient location near UFSC, offering beautiful views! Health insurance; Gympass / Wellhub; Meal allowance / Food allowance; Education assistance; Remote work allowance; \*\*\* Work mode is flexible, but occasional in-person attendance at the company headquarters is required. So, if you love challenges, are passionate about technology and innovation—this is your chance! #BEANORUS!