Help Desk Assistant

Description

Job Summary: The Help Desk Assistant will ensure operational continuity through technical support, handling service requests, resolving incidents, and supporting IT operations in accordance with company policies. Key Highlights: 1. On-site and remote technical support for users 2. Stability and availability of IT resources 3. Compliance with information security policies **Opportunity: Help Desk Assistant** **On-site work in Florianópolis.** **What do we expect from a Help Desk Assistant?** As a Help Desk Assistant, you will be responsible for **ensuring operational continuity** through **technical support to users**, handling service requests, resolving daily incidents, supporting IT operations, and interfacing with vendors—all while adhering to company policies and best practices. **Responsibilities:** * Provide **technical support** to users (on-site and remotely), logging and tracking service requests to resolution. * Support the **stability and availability** of IT resources in the environment (workstations, access, printers, corporate tools). * Perform **triage, diagnosis, and resolution** of incidents, escalating when necessary. * Assist in monitoring and performing basic maintenance of **network and connectivity** (Wi\-Fi, links, equipment) in coordination with the responsible team/vendor. * Contribute to **process improvements**, documentation, and standardization of support activities (knowledge base). * Ensure compliance with **information security policies**, including best practices for access, passwords, and asset usage. * Support IT activities related to **system and project implementation and support** (pairings, setups, access provisioning, validations). **Requirements \& Required Knowledge:** * Completed or ongoing degree in **IT or related fields** (preferred). * Prior experience in **technical support/Help Desk** (desirable). * Knowledge of **Windows** (basic Linux knowledge is a plus), **fundamental networking**, hardware, and remote support tools. * Familiarity with **ticketing systems** and best practices for user support. * Strong communication skills, organization, proactivity, and problem-solving ability. **Preferred Qualifications:** * Experience with Microsoft 365/Teams/Intune or similar tools. * Basic understanding of ITIL (incidents, requests, SLAs). * Experience in high-demand operational environments (retail, call centers, commercial operations). **Job Details:** * 44-hour workweek (Monday to Friday); * Employment type: Full-time, CLT regime. Job Type: Full-time, Permanent CLT Benefits: * Medical insurance * Dental insurance * Life insurance * Food allowance * Meal voucher * Transportation allowance