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Job Summary: We are seeking a commercially oriented Business Partner Customer Success professional to be the protagonist in our customers' success journey, acting in a strategic and consultative capacity. Key Highlights: 1. Protagonist in the customer success journey with commercial DNA. 2. Strategic and consultative point of contact between the customer and the company. 3. Opportunity for revenue expansion and customer retention. Description: We are growing and looking for a Business Partner Customer Success professional with commercial DNA to serve as the protagonist in our customers' success journey. Responsibilities and Duties * Serve as the strategic point of contact between the customer and f5, acting in a consultative and commercial manner. * Lead follow-up meetings (onboarding, check\-ins, QBRs), aligning expectations and deliverables. * Monitor account performance and health metrics, presenting results reports. * Identify expansion opportunities (upsell, cross\-sell) and support the sales team in negotiations. * Anticipate churn risks and implement retention actions. * Collaborate with Marketing, Sales, Traffic, and other departments to enhance the customer journey. * Ensure customer satisfaction and growth, becoming a true partner in their business development. Requirements and Qualifications * Experience in Customer Success, Consultative Sales, or Account Management. * Commercial profile with strong negotiation, relationship-building, and revenue expansion skills. * Excellent verbal and written communication skills, with the ability to present and advocate ideas effectively. * Ability to analyze data and metrics for informed decision-making. * Strong organizational skills to manage multiple customers in a structured manner. * Entrepreneurial mindset, ownership mentality, and results orientation. 2511130202461804655