Job Summary: Join AG Capital's team and become a Transformation Agent, providing operational support for Customer Experience (CX) processes while ensuring best CX practices. Key Highlights: 1. Support for Customer Experience processes 2. Assist in monitoring the customer journey and identifying improvements 3. Collaborate with other teams We have an opening at AG Capital Group! Our team is growing—and you can be part of it as a **Transformation Agent**! As a member of our team, your mission will be to provide operational support across all processes related to our customers’ journey, ensuring that every touchpoint adheres to best CX practices. We seek determined individuals eager to learn and grow professionally. Does this sound right for you? Then seize this opportunity and apply now! **RESPONSIBILITIES AND DUTIES:** * Support Customer Experience processes. * Assist in monitoring the customer journey, identifying improvement opportunities. * Provide direct customer support by responding to inquiries and resolving issues. * Assist in identifying and implementing improvements. * Assist in recording customer interactions. * Perform administrative tasks related to customer experience. * Collaborate with other teams—such as Sales and Marketing—as needed. **WHAT WE EXPECT FROM YOU:** * Currently enrolled in an undergraduate program in Administration, Engineering, Marketing, or related fields. **PREFERRED QUALIFICATIONS:** * Knowledge of Hubspot CRM. * Customer service experience. * Proficiency in Microsoft Office suite. **WHAT WE OFFER:** * Internship stipend; * Meal and transportation allowances; * **Conexa** \- Telemedicine platform offering consultations with Nutritionists, Psychologists, and General Practitioners; * **GoGood and Wellhub** \- Fitness and wellness platforms; * **Guapeco** \- Pet health insurance (for dogs and cats); * Employee referral program; * Birthday **Day Off**; * Hybrid work model; * Remote work allowance; * Corporate university; * Partnership with **Open English**; * Discount partnerships with universities, food services, healthcare, and wellness providers; * **Quarterly bonus**, based on departmental and company performance targets
João Silva
Indeed · HR
João Silva
Indeed · HR
