Description: We are looking for someone who: * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a consistent commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment while encouraging diversity; * Is flexible in letting go of existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, the following are essential: * Reside in Florianópolis * Completed high school * Strong proficiency in Microsoft Office tools * Good interpersonal skills * Proactivity / Dynamism * Availability to work weekend shifts * Good communication skills Preferred qualifications: * Excel training course * Power BI training course * Technical vocational course What you’ll do daily: * Support field teams with systemic information * Assist in opening service tickets * Provide technicians with customer contact information, including addresses and phone numbers * Track service referrals to other departments until resolution * Process plan migration requests submitted by technicians 2512030202191898679