Who we are? Grupo Paccini is an established company with over 40 years of experience in the auto parts market, specializing in cooling and climate control. Present in six states across the country, we are recognized for our innovation and aggressive goals. At Grupo Paccini, we provide a dynamic and challenging work environment, offering all the necessary tools for professional growth. Grupo Paccini consists of four companies: Paccini Distribuidora, Macrocar, Procooler, and Leader Where is the company located? Located in Palhoça/SC **Responsibilities:** Respond to customer messages on e\-commerce and marketplace channels (primarily Mercado Livre) Manage requests for product exchanges, returns, and reshipments Monitor and resolve complaint cases and mediations Monitor reviews and act to improve platform reputation Support the sales and logistics teams in resolving incidents Ensure compliance with deadlines (SLA) and quality standards in customer service Generate performance reports and customer feedback Contribute to continuous improvement of operations and customer satisfaction **Required Skills:** High school diploma completed Previous experience in e\-commerce or marketplaces (preferably Mercado Livre) Good written communication and empathy in customer service Organization, agility, and focus on results Basic knowledge of spreadsheets (Excel/Google Sheets) Experience with customer service systems and ERPs (Sankhya, Tiny, Bling or similar) is desirable Differentiators Experience in after\-sales, exchanges, and returns Experience with Mercado Livre customer service (mediations, reputation, messages) Knowledge of automotive products and/or auto parts **Benefits:** **Transportation Allowance:** Get to work easily and without worries. **Meal Allowance:** R$25.00 per day to enjoy great meals. **Life Insurance:** Protection for you and your family. **Health and Dental Plan:** Take care of your health and well\-being. **Bracov:** Special discounts on medications. **Day Off:** One day off to recharge your energy. **Birthday Gift:** Celebrate your day with a special gift from us! **Education Investment:** Support for courses and training that boost your career. **SESC Agreement:** Various leisure and cultural activities for you and your family. **TotalPass:** Access to gyms and sports centers. **Working Hours:** Mon. to Fri. 8:00 AM to 6:00 PM \| 1h12 lunch break Don't miss this opportunity to grow and become part of an innovative team! Join us!