MES Technical Support

Description

Job Summary: SKA is seeking an MES Technical Support professional to provide customer support, conduct system testing, perform installations, and execute SQL commands. Key Highlights: 1. In-person and remote customer support 2. Working with innovative technological solutions 3. Opportunity to work for a leading company in Latin America With over 36 years of history, SKA is **the leader in providing industrial technological solutions across Latin America**. Founded in Joinville (SC), our company employs over 600 professionals across 15 strategically located offices serving factories nationwide. On a daily basis, we deliver solutions that bring connectivity, innovation, agility, and numerous other benefits to our 5,000+ active clients. To continue enhancing business and individual success, we are looking for a technical professional to join our team as **MES Technical Support**. **RESPONSIBILITIES AND DUTIES** * Provide in-person customer support; * Conduct system tests to reproduce defects; * Perform remote system installations; * Create documentation; * Execute basic SQL commands and procedures; * Debug SQL functions and stored procedures. **REQUIREMENTS AND QUALIFICATIONS** * Currently pursuing or holding a degree or technology diploma in: Systems Analysis and Development, Production Engineering, or related fields; * Familiarity with technology; * Experience in customer support; * Knowledge of SQL; * Excellent oral and written communication skills. **PREFERRED QUALIFICATIONS** * Knowledge of OEE indicators; * Familiarity with MES systems; * Understanding of industrial processes; * Experience on the factory floor. **ADDITIONAL INFORMATION** * Employment type: CLT (Consolidation of Labor Laws); * Working hours: Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM. * Work arrangement: On-site in **Florianópolis/SC.** **BENEFITS** * Sodexo Meal or Food Allowance: To meet employee needs, we offer two options tailored to your personal situation. * Transportation Allowance: For those relying on public transportation, we provide a transportation allowance. * Unimed Health Insurance (no co-payment) and MetLife Dental Insurance: We recognize the importance of maintaining good health, so we offer comprehensive health and dental insurance for employees and their dependents; * Gympass: Through our partnership with Gympass, you gain easier access to fitness activities and gyms, plus numerous additional benefits for you and your dependents; * Partnerships with educational institutions: Learning is encouraged at SKA; therefore, we offer exclusive discounts at our partner universities; * Life Insurance: With employee and family well-being in mind, we provide life insurance coverage for all employees; * Company Anniversary Voucher: For each year completed with our team, you will receive a gift card redeemable as you wish; * Guapeco: At SKA, well-being extends to the entire family—including pets with feathers, paws, or wings. We offer pet health insurance plans, ensuring greater care, protection, and quality of life for those who are also part of your story. Our teams consist of professionals from diverse areas, genders, ethnicities, ages, sexual orientations, religions, nationalities, and more. With our mission to connect people, processes, and technologies, we believe in developing every individual—and we count on you to drive digital transformation. **Will you join us on this mission?**