CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: We are seeking a Customer Service Representative to join our team, responsible for serving and supporting customers, identifying and resolving issues, and monitoring complaints. Key Highlights: 1. Serve and support customers 2. Identify and resolve issues 3. Monitor and respond to customer complaints JOIN OUR TEAM! We are looking for a professional to join our team as a CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES Serve and support customers; Identify and resolve issues; Monitor and respond to customer complaints; Register and track customer complaints; Conduct satisfaction surveys to evaluate services; Perform follow-up on customer service activities to ensure customer satisfaction. Carry out other tasks as per Work Instructions (WI). REQUIRED COMPETENCIES Effective communication skills; Active listening; Proactive and creative problem-solving; Empathy; Emotional intelligence; **REQUIREMENTS:** High school diploma or equivalent; Customer service experience is a plus. **SCHEDULE:** Monday to Saturday, from 2:00 PM to 8:00 PM. **LOCATION:** Nossa Senhora do Rosário neighborhood **COMPENSATION:** R$ 1\.973,25 Meal allowance of R$ 40.00 per day; Transportation voucher (6% deduction); 7% attendance bonus (no absences) After the 90-day probation period, you may access agreements with educational institutions, health insurance, and dental plans. If you are interested in this position, please submit your resume. We look forward to meeting you!