Customer Service Assistant

Description

Job Summary: We are seeking professionals passionate about customer service, with a problem-solving mindset and attention to detail, to deliver the best possible experience. Key Highlights: 1. Passion for delivering the best customer experience 2. Customer-facing work and problem-solving 3. Empathy and attention to detail We are looking for people who love great customer service—professionals who are passionate and eager to deliver the best experience for our customers, making each one feel unique and special. If you enjoy working with people, have a problem-solving orientation, and possess empathy and attention to detail, join our team! **Responsibilities and Duties** * Respond to customers via phone, WhatsApp, email, and chat; * Perform and/or verify customer registrations; * Calculate budget amounts; * Negotiate pricing and payment terms; * Register completed sales; * Report errors, complaints, and issues to the responsible parties; * Address potential questions. **Requirements and Qualifications** Completed high school education; Prior experience in customer-facing or telephone support roles. **Additional Information** Benefits Meal Allowance or Food Voucher of BRL 30.00 per day (no 20% deduction); Transportation Voucher or Fuel Voucher (no 6% deduction); Unimed Health Plan (monthly fee fully covered by the company); Uniodonto Dental Plan; Merit Bonus; Gympass (Wellhub); Monthly multivitamin kit; Essential Nutrition products available in cafeterias; Life Insurance; 50% discount on our products; Discount network at stores and restaurants; Year-end gift; Meditation/Rest room; Health promotion program offering medical, pediatric, and psychological consultations; Be Generous Project—supplementation for female employees during pregnancy; Partnerships with universities, language schools, and early childhood education centers; Education Assistance Scholarship covering up to 50% of course tuition; Working Hours: Monday to Friday, 9:40 AM to 7:04 PM; and Monday to Friday, 8:00 AM to 12:00 PM The Essentia Group comprises the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1,600 employees, Essentia Group brands promote health, wellness, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and enjoying life to evolve. **Working at Essentia Group means pursuing continuous evolution.** If you also strive to become your best self every day, join us!