Administrative Assistant

Description

Job Summary: Support delivery operations, route management, communication with motorcycle couriers and customers, and administrative organization to ensure efficient operations. Key Highlights: 1. Route management and real-time delivery tracking 2. Direct customer service for delivery updates and support 3. Administrative routine for logistics control and organization **Compensation:** R$2\.200,00 per month Job Description: Provide direct support to the company's delivery operations, ensuring accurate route entry, efficient communication with motorcycle couriers and customers, administrative organization, and alignment with supervision—contributing to agile, organized, and error-free operations. Main Responsibilities: 1\. Route and Motorcycle Courier Management \- Enter motorcycle courier routes into delivery apps (e.g., Rappi, Loggi, Lalamove, as applicable). \- Monitor deliveries in real time. \- Support motorcycle couriers on the road via mobile phone and telephone (e.g., route guidance, answering questions, handling unexpected situations). \- Negotiate freight rates, routes, and courier availability. \- Organize and track completed, pending, and rescheduled routes. 2\. Customer Service (Delivery) \- Direct contact with customers to send tracking links and route updates. \- Notify customers of delays, rescheduling, and confirmations. \- Provide courteous, efficient, and professional support throughout the entire delivery process. 3\. Administrative Routine \- Daily updating of control spreadsheets (deliveries, freight costs, routes, expenses, and status). \- Assist with various administrative tasks related to logistics operations. \- Organize documents, records, schedules, incidents, and handovers to the responsible department. \- Perform organizational tasks to maintain clear and accessible operational workflow for the entire team. Desired Profile: \- Organized and detail-oriented. \- Strong written and verbal communication skills. \- Proficiency with apps, mobile devices, and digital tools. \- Ability to work under pressure and make quick decisions. \- Proactive and professional attitude. Availability to work in a dynamic environment with high delivery volume. Employment Type: Full-time CLT Benefits: * Fuel allowance * Transportation voucher * Attendance bonus (after probation period): R$150.00 Experience: * Logistics (preferred) Work Location: On-site, Monday to Saturday Compensation: R$2\.200,00 \- R$2\.550,00 per month Benefits: * Fuel allowance Work Location: On-site