IT Assistant

Description

Job Summary: We are seeking an IT Assistant to provide technical support to employees and maintain the company's technology infrastructure, ensuring proper operation of equipment and systems. Key Highlights: 1. Hardware, software, network, and peripheral technical support 2. Computer, printer, and other device maintenance 3. Support for backup routines and equipment inventory We seek an IT Assistant to provide technical support to employees and maintain the company's technology infrastructure. This professional will be responsible for ensuring the proper operation of internal equipment and systems, as well as supporting the IT team in operational tasks and departmental routines. Responsibilities: * Provide technical support to employees, addressing tickets related to hardware, software, network, and peripherals. * Install, configure, and maintain computers, printers, and other devices. * Support the installation, updating, and configuration of internally used software and systems. * Assist with configuration, monitoring, and maintenance of the network and internet connectivity. * Respond to internal support tickets, accurately documenting each ticket and applied solutions. * Support the IT team in backup routines, access control, equipment inventory, and technical documentation. Requirements: * Technical or undergraduate degree (in progress or completed) in Computer Science, Information Systems, Networking, or related fields. * Prior experience in technical support. * Knowledge of computer, network, and operating system (Windows) maintenance, and Office/Google Workspace suite. * Familiarity with remote support and user assistance. * Strong communication skills, proactivity, and organizational ability. Preferred Qualifications: Knowledge of network infrastructure (IP addressing, routers, switches, cabling). Basic knowledge of SQL or ERP. Employment Type: Full-time, Permanent CLT Salary: R$1.733,01 - R$2.500,00 per month Benefits: * Medical insurance * Dental insurance * Food basket * Profit-sharing program * Meal allowance * Transportation allowance