Description
Job Summary:
The Collections Assistant will manage the portfolio of delinquent customers, contact clients, generate reports, and execute collection actions.
Key Highlights:
1. Manage the portfolio of delinquent customers
2. Negotiation and communication with customers
3. Support internal departments on collection-related matters
**Opportunity: Collections/Receivables Assistant**
**On-site work in Florianópolis.**
**What do we expect from a Collections/Receivables Assistant?**
As a Collections Assistant, you will be responsible for managing the portfolio of delinquent customers, contacting clients, generating reports, planning and executing collection actions through AXS Energia’s channels.
**Responsibilities:**
* Monitor and negotiate the portfolio of delinquent customers.
* Conduct contacts via phone, e-mail, and other channels.
* Update the management system with collection-related information.
* Prepare managerial reports on portfolio performance.
* Assist customers, clarify doubts, and offer customized solutions.
* Support internal departments on collection-related matters.
**Requirements & Required Knowledge:**
* Completed or ongoing undergraduate degree in Business Administration, Accounting, or related fields (preferred).
* Experience in collections (desirable).
* Experience with ERP systems and Excel.
* Skills in negotiation, organization, and clear communication.
**Job Details:**
* 44-hour workweek (Monday to Friday);
* Employment contract under CLT regime.
Job Type: Full-time, Permanent CLT
Benefits:
* Medical insurance
* Dental insurance
* Life insurance
* Meal allowance
* Food voucher
* Transportation voucher