Collections Assistant

Description

Job Summary: Responsible for collecting from delinquent cooperative members, negotiating payment terms and methods, and assisting in credit analysis. Key Highlights: 1. Opportunity to work in credit recovery and negotiation. 2. Support to cooperative members to clarify billing-related questions. **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Experience Level:** Professional **Employment Type:** Permanent – CLT * Conduct collections from delinquent cooperative members via telephone, e-mail, and other communication channels. * Negotiate payment terms and methods, seeking the best solution for both the cooperative member and the cooperative. * Maintain control and records of all collection activities, updating the system with relevant information. * Assist in the credit analysis of new cooperative members by reviewing payment history and other relevant information. * Provide support to cooperative members, clarifying questions regarding invoices, bank slips, and other billing-related matters. **Requirements:** * Currently pursuing a bachelor's degree in Administration, Accounting, Economics, or related fields. * Experience in credit recovery. * Knowledge of negotiation techniques. * Proficiency with computer tools (Excel, Word, management systems). **Preferred Qualifications:** * Experience in financial institutions or credit cooperatives. * Certification in collections and negotiation training courses. * Knowledge of collections legislation and consumer rights. * Ability to handle delinquent customers. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Education allowance, Special occasion celebrations, Day off, Gympass, Profit-sharing program, Private pension plan, Training programs, Life insurance, Meal voucher and/or food allowance, Transportation voucher, Uniform