Job Summary: A Quality Analyst focused on Royal Enfield, supporting daily operations, process standardization, performance indicators, and continuous improvement — ideal for those seeking to build a career in the Quality field. Key Highlights: 1. Focus on the Royal Enfield brand and the RIDE Excellence Programs. 2. Opportunity to start or develop a career in the Quality field. 3. Practical learning in standardization, performance indicators, and continuous improvement. We are seeking a **Quality Analyst** to support the dealership’s quality operations, with a **focus on the Royal Enfield brand**. This is an excellent opportunity for individuals wishing to **start or advance their career in the Quality field**, engaging in developing and monitoring processes, organizing information, and supporting the **RIDE Excellence Programs**. You will work closely with teams, gaining hands-on experience in process standardization, performance indicators, and continuous improvement. **Key Responsibilities** Conduct internal audits of operational processes, tools, and customer service standards (sales and after-sales), ensuring compliance with requirements set by automobile and motorcycle manufacturers; · Perform critical analysis and monitoring of performance indicators (KPIs), identify deviations, and propose corrective actions and continuous improvement initiatives; · Audit and monitor quality programs established by the manufacturer, ensuring achievement of targets, adherence to standards, and operational guidelines; · Map, document, and update processes, operational routines, and Standard Operating Procedures (SOPs), ensuring standardization of the Quality Management System (QMS); · Support implementation, maintenance, and continuous improvement of the dealership’s Quality Management System; · Lead continuous improvement initiatives (PDCA, 5W2H, and related tools) to promote operational efficiency and standardization; · Ensure compliance with regulatory standards and quality guidelines established by manufacturers and applicable authorities; · Conduct critical process analysis and develop action plans to address non-conformities; · Support external audits (by the manufacturer and certification bodies), ensuring proper organization of evidence and follow-up on action plans; · Promote a culture of quality, standardization, and continuous improvement across all dealership departments. **Desired Technical Profile** * Bachelor’s degree **in progress or completed** in Administration, Quality Management, Engineering, or related fields. * Initial experience or interest in Quality, processes, or administrative routines. * Interest in learning about **excellence programs, standardization, and continuous improvement**. * Basic knowledge of Microsoft Office (basic to intermediate Excel). * Familiarity with quality tools is considered a plus, **but is not mandatory**. * Knowledge of ISO 9000 is desirable. **Behavioral Competencies** * Organization and attention to detail. * Strong communication skills and ability to work effectively in teams. * Proactive, responsible profile with a strong willingness to learn. * Ability to follow standards, instructions, and processes. * Ethical conduct and commitment to assigned tasks. **Other Requirements** * Availability for on-site work. * Residence in the Greater Florianópolis area. * Availability for **occasional travel to Chapecó and Itajaí** for branch visits. **Work Schedule** Monday to Friday, from **8:00 AM to 6:00 PM**. Employment Type: Full-time CLT Compensation: R$4,000.00 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Corporate agreements and commercial discounts * Free parking * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
