Customer Service Intern

Description

Job Summary: Audaces is seeking an intern to assist in customer support, identifying and resolving issues, promoting customer satisfaction and retention, and contributing to technological development in the fashion industry. Key Highlights: 1. Relaxed and collaborative environment 2. Individual development and joint growth 3. World reference in technological innovation for fashion **Job Description:** ---------------------- Our name says it all: we are Audacious! It’s in our DNA, along with Collaboration and a focus on Results! At Audaces, we foster a relaxed environment with supportive, friendly colleagues. Challenges are overcome together — and we love that! There is room for individual development because, by growing individually, we all grow collectively! Audaces is a world reference in technological innovation for fashion. For over 30 years, we have developed easy-to-learn, easy-to-use, and easy-to-maintain solutions that accelerate fashion design, development, and production. Our products also meet the needs of other industries, such as upholstery, footwear, furniture, and other flexible materials. What will you do? Assist in customer and user support to identify and resolve issues and questions regarding the use of Audaces products and services; Support identification of sales opportunities and training needs; Conduct customer satisfaction surveys and post-sales follow-up, as well as address other requirements to ensure customer success and retention. **Essential Requirements:** ------------------------------ Currently enrolled in a bachelor’s degree program; Microsoft Office suite; Internet access; Customer service experience; **Desirable Requirements:** -------------------------- Spanish; English; **Employment Type:** -------------------------- INTERNSHIP **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Food & Infrastructure Meal voucher or food allowance via VR Benefits card; Breakfast and afternoon coffee available at the office (bread, cake, fruits, coffee, and milk); Full-service cafeteria equipped with refrigerator, microwave, tables, and chairs for greater daily comfort. Mobility & Convenience Transportation allowance (if required), with up to 6% payroll deduction as per legislation; Free on-site parking. Health & Well-being Nationwide Unimed health insurance plan, with no co-payment, and 90% of the monthly premium covered by the company; Annual free flu vaccination; Two complimentary mental health sessions via Zenklub; TotalPass access to gyms and physical activities; Life insurance for added security and peace of mind. Development & Recognition Annual Profit-Sharing Plan (subject to achievement of targets); Structured Career and Compensation Framework; “Audacious Recruiter” Program: refer talent and receive rewards for successful hires. Culture & Experience No dress code — more freedom to be yourself every day; Special occasion gifts for milestones such as graduation, marriage, childbirth, Easter, year-end celebrations, and other important events. Partnerships & Additional Benefits Pharmacy discounts; Partnership discounts with language schools, restaurants, barbershops, and various other services. **Work Location:** ---------------------- AUDACES FLORIANÓPOLIS — Hybrid **Working Hours:** ------------------------ 8:00 AM to 2:00 PM