§ Provide support to the team; § Promote customer relationship activities; § Schedule visits and carry out document organization and control tasks; § Prepare reports and comparative charts; § Data entry and tabulation; § Analyze customer satisfaction metrics, using feedback to identify opportunities for improving services and products offered; § Act as an escalation point to resolve complex issues or customer complaints, seeking effective solutions; § Collaborate with other company departments (sales, marketing, product) to align strategies and ensure customer needs are met. § Prepare periodic reports on customer service performance and present recommendations to senior management; § Propose improvements to internal customer service processes, always aiming for efficiency and service excellence. WHAT DO WE EXPECT FROM YOU FOR THIS POSITION? Strong organizational skills; Good time management; Empathy; Emotional intelligence; Excellent oral communication and writing skills; Enthusiasm for engaging with the business and proposing solutions (problem solver); Logical reasoning; Interest in working with processes; Punctuality Intermediate Excel knowledge Experience with CX (customer experience/relationship) Working Hours: Monday to Friday, 8:00 AM to 6:00 PM (1-hour break) Position Type: Full-time, Permanent CLT contract Compensation: R$2,500.00 per month Benefits: * Dental insurance * Commercial partnerships and discounts * Meal allowance * Transportation allowance Possibility of relocation/moving to the job location: * São José – SC 88102-050: Relocate or move to the job location prior to starting work (preferred)