Job Summary: The professional will join the Customer Success team, working consultatively with clients, balancing relationship management, strategy, and operational execution to ensure maximum value from our products. Key Highlights: 1. Close and consultative engagement with condominium managers, property management companies, and partners 2. Focus on customer satisfaction, retention, and growth of the client base 3. An innovative environment that values autonomy and new ideas Condominiums face a unique financial reality—distinct from both businesses and individuals. It was precisely this challenge that gave rise to **CondoConta**, the first fintech created specifically to transform the condominium management market. More than just a bank, we offer transparency, security, and technology so that condominium managers, property management companies, and residents enjoy a modern, trustworthy experience—with solutions specially designed for this universe. Our purpose is clear: to simplify, professionalize, and digitize condominiums’ financial lives, strengthening trust between management and residents. We have already impacted thousands of condominiums across Brazil—and we’re just getting started. Headquartered in Florianópolis and driven by an innovative spirit, we’re growing rapidly—without losing sight of our core values: autonomy, fresh ideas, and the energy of those who want to build the future alongside us. If you’re looking for a place to innovate, learn, and grow, **CondoConta** is your next step. **Your Day-to-Day Responsibilities** You’ll join our Customer Success team, responsible for ensuring our clients extract maximum value from our products throughout the entire customer lifecycle. You’ll work closely and consultatively with condominium managers, property management companies, and partners—balancing relationship management, strategy, and operational execution. The team operates collaboratively, maintaining strong cross-functional alignment with Product, Treasury, Credit, Support, and Commercial teams—with a shared focus on customer satisfaction, retention, and growth of the client base. **Challenges and Responsibilities:** * Conduct onboarding for new clients * Lead meetings, presentations, and alignment sessions with clients * Ensure necessary system configurations are completed * Capture data and feedback while managing client expectations * Perform periodic portfolio monitoring * Execute follow\-ups on agreed-upon actions with clients * Serve as liaison between clients and other internal teams to drive customer success * Develop and execute strategies and solutions to enhance customer experience * Monitor and analyze performance metrics and results * Participate in lead generation and qualification, when required * Design and implement retention initiatives and churn mitigation measures * Carry out operational tasks inherent to the customer lifecycle **What’s Essential?** * Passion for customer service * Strong interpersonal communication skills, with empathetic and professional demeanor * Proactivity, organization, and sense of responsibility * Analytical mindset for portfolio management and metric tracking * Prior experience in Customer Success, Customer Service, or related fields * Proficiency in Microsoft 365 and Google Workspace * Bachelor’s degree completed or in progress in Business Administration, Public Relations, Management Processes, or related fields * Availability for on-site work in Florianópolis/SC, with occasional remote work days permitted **You’ll Stand Out If You Have:** * Experience with tools such as HubSpot and Vouch * Background in B2B customer service * Experience in process mapping and improvement * Prior work in fintechs, financial institutions, or banking * Familiarity with the condominium management market * Knowledge of customer experience metrics (NPS, CSAT, CES) * Experience developing and using customer service or CS playbooks **Benefits of Joining CondoConta:** * Employment terms supporting your financial autonomy; * Reimbursement for on-site workdays (for hybrid-mode employees based in Florianópolis); * Equipment to enable comfortable remote work; * Gympass and Conexa Saúde for physical and mental wellbeing; * Home office allowance; * Birthday day off and tenure-based time-off benefits; * …and additional benefits supporting your journey both inside and outside of work. Here, you’ll find purpose, innovation, and room to grow. Come with **CondoPower**, and help us build the future of condominium life!