After-Sales Technical Consultant I

Description

Job Summary: Responsible for providing after-sales technical support to customers of heavy machinery, agricultural equipment, and forklifts, with emphasis on warranty, inspections, and customer satisfaction. Key Highlights: 1. Specialized after-sales technical support for various product lines 2. Focus on warranty, inspections, and customer satisfaction 3. Customer service and guidance on operation and maintenance **Job Description:** ---------------------- Responsible for providing technical support to customers across the company's various product lines, focusing on after-sales service including warranty, inspections, service orders, parts dispatch, and other technical support and customer satisfaction-related matters. \- Provide technical support to customers, handling after-sales service for heavy machinery, agricultural equipment, and forklifts; \- Serve and guide customers regarding warranty, inspections, operation, and maintenance; \- Monitor and manage warranty processes and service orders, including analysis of requests and rejections; \- Prepare service quotations; \- Dispatch warranty parts and track deliveries; \- Invoice services and close service orders; \- Identify and engage third-party technicians as required based on demand and location; \- Issue invoices for third-party services. **Mandatory Requirements:** ------------------------------ * Completed high school education (technical or higher education in related fields preferred); * Strong verbal and written communication skills; * Ability to handle conflict situations and work under pressure; * Proactivity, organization, and problem-solving focus; * Analytical and collaborative mindset. **Preferred Requirements:** -------------------------- * Experience with remote technical support (via phone, WhatsApp, or digital platforms); * Familiarity with CRM systems or customer service platforms; * Basic knowledge of mechanics, preventive and corrective maintenance; * Familiarity with agricultural machinery and implements. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,994\.13 **Benefits:** --------------- * Meal allowance; * Commuting allowance or transportation voucher (VT); * On-site meals: breakfast, lunch, afternoon snack, and daily fruits; * Health insurance (effective after 90 days); * Dental insurance (effective after 90 days); * Pet health insurance (effective after 90 days); * Pharmacy benefits (effective after 90 days); * Partnerships with educational institutions; * Gym membership benefits; * Birthday Day Off. **Work Location:** ---------------------- Palhoça **Working Hours:** ------------------------ Monday to Friday, from 08:00 to 18:00