Customer Service Assistant

Description

Job Summary: Administrative assistant focused on telephone support, debt renegotiation, and user assistance, performing tasks related to issuance and guidance. Key Highlights: 1. Administrative support and customer service 2. Focus on telephone support and debt renegotiation 3. User guidance and issuance of payment slips RESPONSIBILITIES Assist with administrative tasks; Support chat-based customer service as needed; Provide exclusive telephone support (priority activity); Conduct debt renegotiations; Issue annual fee payment slips; Guide users on how to use the internal system; Process certificate requests. REQUIREMENTS Completed high school education HIRING AND BENEFITS CLT employment contract; Meal or food allowance (BRL 35.00/day); Transportation allowance or fuel allowance; Unimed health insurance plan (after probation period); SESI pharmacy discount program; Free parking; Birthday day-off. WORK SCHEDULE AND LOCATION Monday to Friday, from 12:45 PM to 7:00 PM; Florianópolis - SC THIS POSITION IS ALSO OPEN TO PEOPLE WITH DISABILITIES (PCD)