Tool Sales Associate

Description

Job Summary: Customer service, sales, and department organization, assisting in product location and assembling complementary purchases. Key Highlights: 1. In-person customer service and tailored solutions for customers 2. Focus on sales, results, and complementary products 3. Department organization and inventory control Main Responsibilities Customer Service * Serve customers in person, identifying their needs and offering appropriate solutions. * Guide customers on product applications, features, characteristics, and differentiators. * Clarify basic technical questions regarding hand tools, power tools, accessories, and equipment. * Conduct product demonstrations when necessary. * Assist in locating products and assembling complementary purchases. Sales and Results * Contribute to achieving the department's sales targets. * Perform upselling and suggest complementary products. * Monitor current promotions and commercial campaigns. * Support budget preparation upon request. Organization and Operations * Maintain a clean, organized, and well-stocked department. * Ensure correct product display according to store layout. * Verify pricing, labels, and visual communication materials. * Support restocking of merchandise. * Report stockouts or restocking needs to the responsible person. Inventory Control * Assist in verifying received goods. * Participate in cycle counts and full inventories. * Identify inventory discrepancies and report them to the supervisor. * Ensure proper care and preservation of displayed products. Mandatory Requirements * Completed high school education. * Experience in customer service and sales. * Basic knowledge of hand and power tools. * Strong communication and interpersonal skills. Desirable Requirements * Experience in construction material stores. * Knowledge of machinery, power tools, accessories, and hardware. * Basic computer and point-of-sale system knowledge. Behavioral Competencies * Clear and concise communication. * Proactivity. * Organization. * Sense of responsibility. * Customer focus. * Teamwork. * Agility. * Interest in learning about products and the market. Performance Indicators (KPIs) * Individual revenue. * Conversion rate of customer interactions into sales. * Average transaction value. * Complementary product sales. * Department stockout rate. * Department organization and standardization. * Customer service evaluation. * Participation in inventories with no significant discrepancies. Compensation: R$2\.100,00 \- R$3\.000,00 per month Work Location: On-site