Senior or Technical Intern - Electronic Security Support

Description

Job Summary: Intelbras is seeking an Inlover to assist with technical support for electronic security solutions, providing support to external customers and identifying issues in products and installations. Key Highlights: 1. Collaborative, diverse, and dynamic environment focused on results 2. Encouragement of personal development, continuous learning, and shared growth 3. Development of interpersonal skills and logical reasoning Join us as an Inlover! At Intelbras, we are driven by innovation that goes beyond technological advancement: we tackle challenges to create real-world solutions that truly solve everyday problems—delighting customers, partners, and talent alike. Our environment is collaborative, diverse, and dynamic, always focused on delivering results that impact businesses and homes. If you seek a space that encourages growth, continuous learning, and shared development, join us as an Inlover and help build an extraordinary future together! **About the Opportunity:** **Area:** Technical Support – Electronic Security **Location:** Headquarters / São José, SC **Work Model:** On-site — from 10:00 AM to 4:00 PM OR from 12:00 PM to 6:00 PM OR from 2:00 PM to 8:00 PM (Monday to Friday) ✨ We value diversity and encourage applications from People with Disabilities, individuals aged 50+, LGBTQIAPN+, Black individuals, mothers, and other underrepresented groups. Everyone is welcome on our team! **Your day-to-day responsibilities will include:** * Assisting in providing technical support for operation, programming, and installation of electronic security products to external customers via phone, chat, and email — understanding their installation context and application, and recommending suitable products based on scenario analysis and customer needs; * Identifying potential issues in products or installations (e.g., caused by electrical interference, improper product usage, etc.); * Escalating product-related issues and suggestions to Technical Support when not resolved through standard diagnostic tests; * Developing interpersonal relationship skills, communication, logical reasoning, and empathy. **What we’re looking for:** * Currently enrolled in a technical high school or undergraduate program with coursework in Electronics, Electrotechnics, Telecommunications, Networks, or related fields; * Passion for customer service and strong verbal communication skills, as you’ll interact directly with customers and support problem resolution. **What would be a plus:** * Familiarity with networking, basic electronics, and electricity. **What we offer:** * Dental plan; * Complimentary meals at the company; * Birthday leave (Day Off in your birth month); * Dedicated, complimentary shuttle bus service — specific routes; * Partnership with **Wellhub** (Gympass); * Free, on-site parking; * Additional internship stipend; * On-site restaurant, snack bar, convenience store, bank; * Clinic and pharmacy; * Health and wellness programs (workplace gymnastics, psychological support, Mindfulness classes); * Discount on Intelbras products. And much more! Does this resonate with you? Then don’t hesitate to apply — we’d love to meet you! Join one of Brazil’s best companies to work for!