Description
Job Summary:
This role involves humanized customer service, system updates, authorization requests, provision of examination information, and negotiation of payment terms, while maintaining confidentiality.
Key Highlights:
1. Humanized and high-quality customer service.
2. Negotiation and persuasion skills.
3. Safeguarding the confidentiality and security of information.
Description:
* Completed high school education;
* Good interpersonal skills;
* Strong communication skills;
* Negotiation and persuasion skills;
* Prior experience in public-facing roles is desirable.
* Provide humanized and high-quality customer service at business units and/or other designated locations;
* Register/update customer information in the service system;
* Submit authorization requests to health insurance providers according to each provider's established policy;
* Provide customer service ensuring all necessary examination-related information is conveyed and following the company-defined process;
* Negotiate with customers regarding payment amounts and methods (in accordance with the company-aligned process);
* Perform other duties relevant to the position;
* Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations.
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