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Reception Agent (348)

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: This role involves humanized customer service, system updates, authorization requests, provision of examination information, and negotiation of payment terms, while maintaining confidentiality. Key Highlights: 1. Humanized and high-quality customer service. 2. Negotiation and persuasion skills. 3. Safeguarding the confidentiality and security of information. Description: * Completed high school education; * Good interpersonal skills; * Strong communication skills; * Negotiation and persuasion skills; * Prior experience in public-facing roles is desirable. * Provide humanized and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Submit authorization requests to health insurance providers according to each provider's established policy; * Provide customer service ensuring all necessary examination-related information is conveyed and following the company-defined process; * Negotiate with customers regarding payment amounts and methods (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations. 2511210202471761358

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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