Deputy Store Manager

Description

Job Summary: We are seeking retail managers with business acumen, results orientation, and strong operational presence to lead teams, plan strategies, and ensure excellence in customer service. Key Highlights: 1. Lead and develop retail teams with a focus on performance 2. Ensure execution of store strategy and excellence in customer service 3. Monitor KPIs and take prompt action to improve results Do you enjoy challenges, operations, and delivering results? This role is for you! We seek retail managers with business acumen, results orientation, and strong operational presence. **Your Responsibilities:** Support planning and ensure execution of store strategy; Lead and develop the team of associates and supervisors, setting clear goals and focusing on performance; Be present on the shop floor, ensuring standards, quality, and excellence in customer service; Monitor KPIs (sales, margin, losses, turnover) and take prompt action to improve results; Resolve daily issues with firmness, ethics, and decisiveness. **Reporting Structure:** **Reports to:** Store Manager and Operations Director. **Team Leadership:** Supervisors and Store Leaders. **Requirements:** Bachelor’s degree in Business Administration, Management Processes, or related fields. Postgraduate studies in Human Resource Management and/or Business Management are desirable; Proven experience as Retail Manager or Assistant Manager; Experience managing by KPIs (sales, margin, losses, shrinkage, inventory, and turnover); Experience in team management and development; Operational profile, with availability to directly engage in daily store activities; Intermediate Excel skills and knowledge of retail ERP systems (Consinco experience is a plus); Flexible working hours; **Working Hours:** 12:00 \- 21:30 \- Monday to Friday; Saturdays and holidays according to schedule; NO WORK ON SUNDAYS **Work Location:** Main Store – Centro, Florianópolis \-SC. **Salary:** Competitive \+ Benefits