Operations Assistant

Description

Job Summary: We are seeking an organized, communicative, and proactive Operations Assistant to support the company's customer service workflow and service execution. Key Highlights: 1. Direct involvement in customer service and service execution 2. Constant communication with customers, insurance companies, and drivers 3. Support for internal systems and operational routines We are looking for an organized, communicative, and proactive professional to serve as an **Operations Assistant**, directly contributing to the customer service workflow and service execution of the company. **Main Responsibilities:** * Provide telephone and digital channel support to customers, insurance companies, and drivers * Schedule and monitor towing services * Support the company's internal system and generate service orders (S.O.) * Initiate and monitor requests with insurance companies * Maintain constant communication with drivers to align operations * Issue invoices and support daily operational routines **Requirements:** * Strong verbal and written communication skills * Organizational skills and attention to detail * Agility and ability to handle multiple tasks simultaneously * Basic computer literacy * Prior experience in customer service and operational routines is a plus **Desired Profile:** We seek a dynamic, responsible professional with strong work ethics, problem-solving ability, and efficiency in maintaining smooth operational workflows. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent contract Compensation: R$1.900,00 - R$2.337,86 per month Benefits: * Life insurance * Meal allowance * Transportation allowance Work Location: On-site