Job Summary: A professional responsible for customer service, service monitoring, sales control, fuel supply control, assistance in adverse situations, and fleet repair and maintenance management. Key Highlights: 1. Customer service and tow truck service monitoring 2. Battery sales management and fuel supply control 3. Claims tracking and fleet maintenance * Customer service regarding tow truck service requests, managing communication flow via: phone, WhatsApp, and service request platform; * Actively monitor the service request platform, process incoming requests, and assign the most suitable/available driver; * Send and confirm service details (e.g., address, vehicle type) to the driver, and subsequently confirm service completion with the customer or on the platform; * Battery Sales Control (Bianchini Batteries): Monitor sold batteries by cross-referencing Service Orders (S.O.) with daily payment receipts; * Local Fuel Supply Control (São Gabriel Gas Station): Complete fuel vouchers maintaining duplicate records; * Assist in resolving adverse situations involving Vale card through group chat communication; * Fleet Insurance (Preview Truck Insurance): Submit and register damage-related repair requests for fleet trucks with Preview Insurance, and track the entire claims and repair process until closure; * Collect and record (via checklist) issues identified by drivers, and promptly relay them in an organized manner to the responsible mechanic. * Manage repair requests and warranty claims within scheduled periodic maintenance deadlines together with the responsible mechanic; Employment Type: Full-time CLT Compensation: Starting from R$1.958,00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
