HOTEL RECEPTIONIST

Description

Job Summary: Londres Royal Hotel is seeking a committed, organized Receptionist focused on excellence in guest service to join our team. Key Highlights: 1. Focus on excellence in guest service 2. Attention to detail and courteous, professional service 3. Opportunities for professional growth and career development Londres Royal Hotel is seeking a committed, organized Receptionist focused on excellence in guest service to join our team. If you enjoy interacting with people, pay attention to details, and understand the importance of courteous, professional service aligned with hospitality standards, this opportunity may be right for you. Main Responsibilities: Greet guests in person, by phone, and via WhatsApp with courtesy, friendliness, and professionalism; Perform check-in and check-out procedures, as well as reservation records, modifications, and requests in the system; Provide information about the hotel, services, operating hours, and internal policies; Conduct reconciliations, operate the cash register, and manage other controls required for front desk operations; Maintain organization, posture, and appearance at the front desk; Support communication with other departments and comply with internal rules and procedures. Requirements Completed high school education; Experience in customer service is a plus; Basic computer skills; Availability to work rotating shifts; Commitment to schedules and routines. Behavioral Competencies Courtesy and friendliness in service; Honesty and responsibility; Discretion and professional demeanor; Organization and attention to detail; Teamwork. Work Schedule Shift Pattern: [12x36]; Working Hours: [7:00 AM to 7:00 PM] Employment Type: CLT (Consolidated Labor Laws) Probationary contract, with potential for permanent hiring based on performance, attendance, and professional conduct. Compensation and Benefits Salary above the industry minimum wage; Meal allowance: R$ 410.00; Attendance bonus; Transportation allowance or transportation voucher. Career Development Plan Londres Royal Hotel offers a structured career development plan, with opportunities for professional advancement based on performance, tenure, and competency development. Important Note At Londres Royal, every employee represents the hotel. We seek professionals aligned with our values who understand the importance of care, responsibility, and excellence in guest service. Job Type: Full-time Compensation: R$1.980,00 per month Benefits: * Free parking * Life insurance * Meal allowance * Transportation allowance Education: * High school diploma (preferred) Work Location: On-site