COE PL Customer Service Representative

Description

Job Summary: The professional will handle technical support calls for installation and maintenance, ensuring the proper operation of Voice, Broadband, and TV products, and contributing to the company's technological advancement. Key Highlights: 1. Technical support for installation and maintenance of telecommunications products. 2. Contribution to technological expansion and network capacity. 3. Work in an environment that values diversity and innovation. To ensure our customers have the best possible experience with our services, we have two teams: Engineering and Customer Service. The Engineering team is tasked with identifying new technologies, planning the telephony network, and driving technological expansion of our products and infrastructure. The Customer Service team ensures fast, high-quality repair, installation, and maintenance of fixed-line, mobile, and TV services for both B2B and B2C customers. Through consistent project execution and strategic planning, we implement the company’s technological evolution and increase network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** Handle technical support calls related to installation and maintenance requests, as well as porting requests, addressing the needs of field installers and repair technicians to ensure technical support for proper operation of Voice, Broadband, and TV products, according to the assigned operational unit. Comply with requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs. Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices within the company. **Requirements and Qualifications** Completed High School Education \- Certificate of Completion **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits — they’re also flexible. • Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes — a brand-new smartphone for you! • Unlimited voice and data plan! Yes — truly unlimited! With the best mobile network, even faster thanks to Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or PPR (Profit Participation Program); • Plan your future through our Private Pension Plan; • Have children? You’ll be eligible for a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your style of dress, your individuality — and where you can be authentically yourself. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program — available across Brazil and internationally, as we operate in over 17 countries! \#VivoMinhaCarreira • Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply for Vivo’s selection processes is through the company’s pages on the Gupy platform: https://vivo.gupy.io. There is no application or hiring fee. We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To achieve this, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking to connect with the most innovative and collaborative ways of working. We promote a diverse and inclusive environment that fosters creativity, drives innovation, and increases engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage reflecting the society we live in. We maintain a robust internal program anchored on five pillars: Gender, LGBTI\+, Race, People with Disabilities (PcD), and 50\+ — all aimed at ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best customer experience begins with delivering an outstanding employee experience. **\#VemPraVivo**