COE PL Customer Service Representative

Description

Job Summary: The professional will join the Engineering and Customer Services team, responsible for exploring new technologies, planning the telephone network, technologically expanding products and networks, and ensuring speed and quality in the repair, installation, and maintenance of B2B and B2C fixed, mobile, and TV network lines. Key Highlights: 1. Support and appreciation for employees with flexibility 2. An environment that respects personality, style, and authenticity 3. Opportunities for professional growth and development To ensure our customers enjoy an improved experience with our services, we have the Engineering and Customer Services team. The Engineering team’s mission is to explore new technologies, plan the telephone network, and drive technological expansion of our products and networks. Meanwhile, the Customer Services team ensures speed and quality in repairing, installing, and maintaining B2B and B2C lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to be part of this team? Then join us! **Responsibilities and Duties** Provide customer service and analyze defects reported by customers via available support channels in the federated portal queue; Perform technical triage for Broadband, Line, and TV services on Copper and Fiber networks, according to current procedures; Resolve defects via system, seeking opportunities to fix logical failures; Comply with requirements for maintaining the Occupational Health and Safety Management System, and participate in Occupational Health and Safety programs; Be familiar with Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices for the company. **Requirements and Qualifications** Completed High School \- Graduation Certificate **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents through a digital platform offering various categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, now even faster with 5G! • An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; • Eligibility for annual Bonus or Profit Sharing (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your dress style, your way of being — and where you can be authentic. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications, and online courses; • Advance your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira • Benefit from a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply for Vivo’s selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io — no application or hiring fees apply. We are a company of the Telefônica Group, the telecommunications leader in Brazil. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, connecting ourselves with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a differentiator that reflects the society in which we live. We maintain a robust internal program anchored in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe that delivering the best experience to our customers starts with delivering a great experience to our employees. **\#VemPraVivo**