Process Analyst

Description

Job Summary: Professional responsible for process analysis and improvement, focused on operational efficiency and customer satisfaction, with impact on cost reduction. Key Highlights: 1. Continuous improvement of processes and operational efficiency 2. Focus on cost reduction and cycle time optimization 3. Contribution to internal customer satisfaction Description: Apply quickly via email: Requirements and Qualifications: * Bachelor's degree in Business Administration, Engineering, or related fields. * Minimum 2 years of experience in process analysis and improvement. * Solid knowledge of Lean and Six Sigma (Green Belt certification or higher). * Proficiency in process modeling (BPMN, Visio). * Advanced Excel and experience with Power BI or similar tools. Desirable: * Experience with process automation using RPA. * Knowledge of agile methodologies (Scrum, Kanban). * Lean Six Sigma Black Belt certification. * Experience in digital transformation projects within mid-sized companies. Responsibilities and Duties: * Achieve a 20% increase in operational efficiency for analyzed processes. * Reduce cycle time of critical processes by 15%. * Improve internal customer satisfaction by 10 percentage points. * Contribute to an annual reduction of R$ 200.000 in operational costs. * Directly impact the delivery time of services to end customers. Benefits: Meal Allowance or Food Voucher of R$ 440.00, Dental Plan, Performance Bonus (PPR semi-annually), On-site Restaurant, Transportation Allowance or Parking, Chartered Transportation, Recognition Initiatives, 13th Salary, Discounts at Partner Companies Work Schedule: 08:00 to 17:48 Knowledge: Education: Bachelor's Degree - Economics, Statistics, Information Technology, Marketing, (Administrative), Business Administration, Engineering - Completed 2512210202551875293