Customer Service Supervisor

Description

Job Summary: The Customer Service Supervisor is responsible for leading the team, guiding best practices, setting goals, adjusting processes for efficiency, and monitoring performance indicators. Key Highlights: 1. Strategic leadership and team development. 2. Focus on process and results improvement. 3. An environment that values proactivity and emotional intelligence. The Customer Service Supervisor is responsible for managing team activities and guiding daily best practices. With a strategic mindset, they set goals, organize workflows, delegate tasks, and adjust processes to achieve efficiency; They monitor performance indicators to ensure quality and productivity. They prepare and deliver feedback based on results; They develop action plans "in collaboration with the team" to improve engagement; They determine team sizing and work scheduling; They actively pursue technical development, gaining in-depth knowledge of the company's products and systems to support the team; Strong interpersonal skills are essential, enabling effective connections among management, peers, and direct reports; - Responsibilities include leading while ensuring safety and compliance, resolving conflicts to maintain harmony and team spirit, and other duties inherent to the role. **Skills** * Communicative, attentive, dynamic, and motivating; * Strong interpersonal skills, polite, and courteous; * Organized and punctual, results- and improvement-oriented; * Proactive, adaptable, and emotionally intelligent; **- Qualifications** * Completed bachelor's degree. * Proven experience in team leadership. **- Compensation** * Fixed salary + attendance bonus * Hospital health plan (shared-cost) * Dental plan (free) * Meal allowance * Transportation allowance * Life insurance Job Type: Full-time Pay: R$3.000,00 - R$3.500,00 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Education: * Bachelor's degree completed (Mandatory) Experience: * Team leadership experience (Mandatory) Work Location: On-site