BRA Store Leader

Description

Job Summary: Store Leader at Santander, focused on team management, driving results, and ensuring excellence in customer service and branch infrastructure. Key Highlights: 1. Manage a business unit (Branch or PAB) 2. Drive team performance and career development 3. Foster new business opportunities and acquire customers BRA Store Leader Country: Brazil If you are eager to grow and learn continuously, and passionate about working with people, this could be your place! Santander is a growing ecosystem committed to helping individuals and businesses thrive. Here, you can create the new, challenge the market, and question the status quo. It means balancing urgency for both the present and the future to always serve customers in the best possible way. It means being part of a global company that values diversity across all dimensions and embraces a horizontal organizational culture. At Santander, we follow a horizontal culture structured around 4 talent clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Store Leader — you will be positioned within the Leader cluster, managing teams and leveraging influence to achieve results. Your role will include: Managing the business unit (Branch or PAB), ensuring actions are aligned to capitalize on commercial opportunities, service delivery, and infrastructure; Driving team performance and career development (through training and capacity building); Supervising and serving branch customers, ensuring an excellent customer experience; Managing NPS and daily sales targets, implementing improvement actions when necessary; Ensuring quality compliance with bank policies and regulatory requirements; Visiting the microregion, fostering new business opportunities, and acquiring new customers; Engaging and motivating your team. You’ll fit well if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate effectively Speak Up – I communicate openly For this role, we value: CPA 10 certification by ANBIMA (CPA 20 or CEA certifications are even better!); Completed undergraduate degree (postgraduate qualifications are a plus!); Experience as a Relationship Manager (Individual or Corporate); Mobility for field visits; People management experience. If this resonates with you, join Santander! \# BENEFITS Variable Compensation (PLR \+ RV); Medical and Dental Insurance; Meal and Food Allowance; Supplementary Pension Plan; Life Insurance; Childcare / Babysitter Allowance; Gympass or Totalpass; Transportation Voucher; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#PeopleManagement \#Commercial \#CPA \#CEA \#Leadership \#Strategy \#Manager \#CorporateSpecialist \#VanGoghSpecialist \#SelectSpecialist \#Customers So? Ready to be the spark? In our branches (agencies), we count on the market’s top-performing managers — professionals who stand alongside customers to understand their needs and offer the most suitable solutions. If this resonates with you, join Santander! ️ \#AquiSuaChamaTransforma \#VemProSantander \#VemSerChama