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Job Summary: A technical support professional providing assistance to users of the computer network, covering hardware, software, telecommunications, and information security. Key Highlights: 1. Hardware, software, and network technical support 2. Preventive and corrective maintenance of equipment 3. Incident handling and user support **Hello, we are Cruzeiro do Sul Educacional!** We believe in the power to transform lives through quality and excellence in education! Here, we seek to connect diverse individuals so they can build a better world through education—through hard work, respect, and dedication—delivering the best experience and supporting the learning journey of over 500,000 students. Cruzeiro do Sul Educacional S/A is one of the largest and most representative educational groups in the country, with academically relevant educational institutions and recognized brands across their respective regions—from basic education schools to higher education institutions. Faculty members and professionals from various areas work in harmony to ensure this daily construction. And we are always looking for new people to collaborate toward this goal—whether professionals seeking their first opportunity in the job market or highly experienced professionals. Do you identify with and believe in this purpose—and would you like to work with one of our brands? Join our team! We welcome you with open arms. To apply for one of our positions, it is important to keep all your data updated and complete. Feel free to register for all available positions that interest you—though we recommend completing one application process before starting another. **Responsibilities and Duties** **JOB MISSION:** Provide technical support to computer network users, performing diverse and routine tasks of low-to-medium complexity involving hardware infrastructure (desktops, notebooks, servers, peripherals, and network administration), telecommunications, website administration, and information security—based on established plans, general or specific guidelines, goals, and predefined work routines—performing tests, verifying system requirements and functionality, updating programs and versions, performing backups, providing clarifications and support, and requesting specific training when necessary—ensuring equipment and system availability and functionality—carrying out data collection, tabulation, and preliminary technical analysis related to the area of operation. **MAIN DUTIES:** * Experience in technical support; * Knowledge of basic commands (Ping, Tracert, Ipconfig, etc.); * Basic knowledge of: o Joining machines to a domain; o TCP/IP networks; * Computer formatting; * Basic hardware knowledge (replacing memory modules and hard drives in notebooks and desktops); * Wi-Fi antenna configuration; * Proficiency with Microsoft tools (OneDrive, SharePoint, and Office Suite); * Prior experience with Microsoft 365 (creation, modification, and revocation of access) will be considered a plus. **RESPONSIBILITIES:** * Computer Maintenance: * Software installation and configuration; * Cloning and distribution of images to client machines; * Level-1 hardware maintenance—preventive and corrective; * Replacement of defective equipment; * Opening tickets with third-party vendors (Internet service providers, print outsourcing, etc.); * Printer mapping and consumables replacement (toner); * Wi-Fi network maintenance and installation (resets, installation, and performance monitoring); * Installation and management of network assets; * Network cable crimping; * Incident handling via the 4Biz platform. **Requirements and Qualifications** **Education:** * Bachelor’s degree in Information Technology (completed or currently pursuing). **Computer Skills:** * Microsoft Office Suite. **Additional Information** **Working Hours:** * Monday to Friday – 10:00 AM to 8:00 PM **Benefits:** * Medical Assistance; * Dental Assistance; * Meal Voucher; * Transportation Allowance or Parking; * TotalPass; * Pharmacy Benefit; * Life Insurance; * Study Grant. Are you ready to contribute to our purpose of quality and excellence in education? Join our team! With over three decades of history and tradition, we are a reference in excellence in higher education in the state of Paraná, with national recognition. We have campuses in Londrina, Ponta Grossa, and Curitiba—where the Ecoville campus is located, considered one of the most modern and comprehensive in the country. Our portfolio includes on-campus and distance undergraduate programs, lato sensu and stricto sensu postgraduate programs, and we stand out in scientific research through our master’s and doctoral programs. We connect students, faculty, staff, methodologies, communities, and the labor market to deliver the best experience in higher education—guiding and supporting university students throughout their academic journey, thereby transforming lives and realities through education. We are part of Cruzeiro do Sul Educacional S/A, one of the largest and most representative educational groups in the country, bringing together academically relevant higher education institutions and recognized brands in their respective markets. Also explore the Cruzeiro do Sul Educacional and other group brands’ career portal: https://cruzeirodosuleducacional.gupy.io
