Logistics Operator

Description

Job Summary: Logistics professional responsible for receiving, checking, picking, moving, and managing goods, ensuring quality and customer satisfaction. Key Highlights: 1. Experience in receiving, checking, picking, and moving goods 2. Focus on customer satisfaction and logistical organization 3. Opportunity to work with inventory management and customer service **What We Expect From You:** * High school diploma or equivalent. * Experience in receiving, checking, picking, and moving goods. * Experience with the SAP system will be considered a plus. * Desired ability to prioritize tasks effectively. * Capacity for learning, practical application, and consistent adherence to company procedures, standards, and rules. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **A Day in the Life of a Logistics Operator:** * RECEIVING GOODS: + Conducts quantitative and qualitative receipt of both commercial and non-commercial goods (e.g., equipment, office supplies), verifying and identifying overall condition, supplier, length, reference number, color tone, expiration date, etc. + Prepares physical space and necessary equipment for proper receipt, avoiding loss of productivity during inspection. + Records all relevant information regarding received goods (quantities, apparent condition, expiration dates, etc.) on the inspection report, ensuring quality and preventing losses. + Stores goods at the correct warehouse location by reading the receipt slip to expedite future order assembly for pickup or delivery. + Labels products missing or defective barcodes and applies security labels to theft-prone items, ensuring goods delivered to retail are ready for sale. + Sorts goods according to flow typology—store vs. warehouse goods. + Releases goods for storage in Store or Warehouse by contacting the Restocking or Storage team to perform storage (receiving note). + Performs anti-shrinkage actions through rigorous qualitative and quantitative inspection of received goods, maintaining efficient vehicle flow in the Goods Receiving yard and correct handling of material handling equipment (e.g., pallet jacks, cages). + Maintains organization of equipment, tools, and PPE (Personal Protective Equipment). + Stacks pallets safely to avoid damage to property and personnel. + Keeps the receiving area clean and organized to help combat shrinkage and prevent workplace accidents. + Receives validated shrinkage reports from Retail, conducts qualitative and quantitative inspections, and places shrinkage-marked items in designated disposal areas. + Receives supplier returns validated by Retail, performs qualitative and quantitative inspections, and schedules pickup. + Receives shipments for Technical Support, performs qualitative and quantitative inspections, and schedules pickup. * PICKUP AND HOME DELIVERY: + Separates RSS (Reserve Stock), identifies products, and notifies the Commercial Department of the separation. + Assigns physical locations for goods, maintaining rotating inventory based on the RSS product list. + Delivers goods to customers promptly and courteously, loading them into the customer’s vehicle. + Picks and inspects goods, verifying all items listed on the issued order, making them available for customer pickup at the Goods Pickup Area or for the carrier (home delivery). * RESTOCKING: + Restocks products in-store appropriately. * INVENTORY MANAGEMENT: + Stores and ensures the quality and reliability of inventories. + Reviews daily orders generated by the Commercial Department, analyzes data consistency required in orders (addresses, phone numbers, delivery dates, references, availability, etc.), organizes orders chronologically, and releases them for billing. + Provides telephone customer service, informing clients about delivery timelines. + Reports any issues involving the picking team, operations, or products to the Logistics Supervisor. + Assists the Logistics Supervisor in optimizing warehouse location assignments (setup, rotating inventories, etc.). + Processes daily cancellations of RSS orders. + Records shrinkage incidents identified during goods picking. + Maintains good relations and serves as the liaison with third-party carriers. + Collaborates with the Customer Service team to proactively address potential goods-related issues. + Reports goods-related incidents to the Logistics Supervisor and/or Logistics Manager. + Serves as the primary contact point for the Goods Pickup Counter. + Is responsible for their work equipment. + Complies with safety regulations. Apply for this position and become part of our journey! We wish you good luck in your process! Don’t forget to visit one of our stores to learn more about what it’s like to join our team—see firsthand the people who deliver the best experiences for our customers. We encourage diversity and inclusion; therefore, all positions are open to Persons with Disabilities (PwD). \#WeBuildCareers