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Job Summary: Responsible for managing the portfolio of delinquent customers, implementing collection strategies, and negotiating debts to reduce delinquency. Key Highlights: 1. Management of the portfolio of delinquent customers 2. Debt negotiation and payment terms 3. Delinquency analysis and credit recovery **General Description:** Responsible for managing the portfolio of delinquent customers, implementing collection strategies, negotiating debts, and monitoring key performance indicators, aiming to reduce delinquency and improve cash flow. **Main Responsibilities:** Conduct proactive and reactive collections via telephone, WhatsApp, and e\-mail. Negotiate debts, payment deadlines, and payment terms with customers. Issue invoices, agreements, and track payments. Update records and information in the financial system/ERP. Analyze delinquency reports and propose credit recovery actions. Track payment commitments and perform follow\-up. Refer cases to legal collections when necessary. Prepare collection reports and performance indicators. **Requirements:** Completed high school education (a bachelor’s degree in Administration, Accounting, or related fields is preferred). Experience in collections and negotiation. Proficiency in Excel and financial systems. Strong communication, persuasion, and organizational skills.
