Description
Job Summary:
We are seeking an external retention agent with strong communication skills and a negotiation-oriented profile to foster customer loyalty and present tailored solutions.
Key Highlights:
1. External operations focused on customer retention and loyalty
2. Opportunity for those seeking negotiation and results
3. Bonus based on targets and commission per sale
**OPEN POSITION | RETENTION AGENT (EXTERNAL OPERATIONS)**
Do you have strong communication skills, enjoy fieldwork, and focus on negotiation and results? This opportunity is for you!
**Job Responsibilities:**
✔ Conducting external visits to customers
✔ Implementing retention and loyalty initiatives
✔ Negotiating to prevent cancellations
✔ Identifying customer needs and presenting appropriate solutions
✔ Collecting company assets from customers' residences (equipment, loaned items, etc.)
✔ Recording service interactions and tracking completed visits
**What We Expect From You:**
✔ Strong communication and persuasive abilities
✔ Proactivity, organization, and accountability
✔ Dynamic and resilient personality
✔ Comfort working with performance targets
✔ Valid Category A driver's license (CNH)
✔ Prior experience in customer service or retention is a plus
**Work Model:** External
**Employment Type:** CLT
**We Offer:**
✔ Market-competitive remuneration
✔ Bonus for achieving targets and commission per sale
Salary: R$1\.621,00 \- R$3\.913,97 per month
Benefits:
* Meal allowance
* Transportation allowance
Work Location: On-site