**Main responsibilities:** =========================== * Wear the standard store identification (badge and uniform) provided upon hiring; * Greet customers in the store to provide service; * Follow correct procedures according to the system for contract opening and closing; * Offer additional services based on customer needs. * Answer questions about the customer's reservation; * Review rental contracts to verify data accuracy and compliance; * Open and close rental contracts with customer and reservation details to formally register service agreements. * Check vehicle availability to provide cars according to customer requests. * Verify the signature of the contract holder/driver on digital contracts and validate the upload of the driver's license document into the system. **Mandatory requirements:** ---------------------------- * High school diploma; * Experience in customer service or sales; * Strong verbal and written communication skills; * Organized, detail-oriented, and able to interact effectively with customers; * Basic knowledge of sales systems and Microsoft Office. **Desirable requirements (advantage):** ---------------------------------------- * Previous experience in retail stores; * Basic or intermediate English proficiency; * Ability to work under pressure and as part of a team; * Proactive attitude and focus on customer satisfaction.